Aquatic Reef Design (ARD)
Shipping Policy: All live items are shipped by Fedex through Fedex priority overnight, Monday-Friday and usually arrive by 10:30am ET (Saturdays by 12 pm). Certain remote areas are delivered later in the day. We use specific packing means necessary to ensure the safe arrival of your live coral. In the unlikely event of a DOA (Dead on Arrival), you must send a very clear digital photo within 2 hours of delivery (Fedex posted time). Once we receive the digital photo, and we receive the deceased fish or coral (if applicable), we will issue a credit. The credit does not include the cost of shipping. We do not offer refunds, we only give credit toward future orders. Aquatic Reef Design cannot be held responsible for mechanical or weather delays that may cause your Fedex shipment to arrive late. We can hold fish or corals for up to one week once payment has been received, unless other arrangements are agreed upon. Beyond that, we are not responsible for the fish or coral, and cannot guarantee replacement of the same fish or coral purchased. We are not responsible for incorrect addresses provided by the buyer.
All purchases are final. In the event that an order is requested to be cancelled we can offer you 100% credit for 12 months OR a refund with a 20% restocking fee. This fee will be returned to you in the form of a credit towards ARDOcala.com
Arrive Alive Guarantee: We guarantee that all livestock will arrive alive and as described. In the event of DOA (Dead On Arrival) we must be contacted within 2 hours of package delivery (Fedex posted time), along with clear photos of the dead fish and coral both in the shipping bag and out of bag. In the event that a buyer does not contact Aquatic Reef Design in the specified 2 hour time frame, ARD reserves the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. BUYER MUST BE AT LOCATION TO RECEIVE DELIVERY, NOT DOING SO VOIDS ALL DOA COVERAGE. No exceptions or excuses, no credit without photo. No refunds or returns on Live purchases. Verified DOA’s will be fully credited towards future purchases (minus any shipping charges). Once the livestock is in your tank, we have no control over the conditions, so no warranty is implied past delivery. If free shipping was applied to the order, we will deduct all shipping costs from credit. If you have further concerns, please feel free to email email@example.com.
Aquatic Reef Design is not responsible for carrier delays, lost packages or other acts beyond our control
By submitting an order to ARDOcala.com you are agreeing to the above presented terms.
ARD ensures that corals coming out of our systems have been conditioned to aquarium life. Regardless of the procedures implemented, it is always best practice to dip any frags being put in your aquarium regardless of the vendor. If you have any questions or concerns about how to dip or QT please feel free to contact us at firstname.lastname@example.org.